I’ve been running ecommerce businesses since 2007 and have always heard this rule as a mantra: ‘display your contact details in most visible place, ideally in a header or footer’. But right now, many businesses tend to use Facebook as their messaging service. I cannot agree with this method.
You should make contacting you as straightforward as you can. If you hide your contact details, customers might think: maybe they are hiding so I can’t contact them once something goes wrong. That’s the impression your customers might get.
What is your opinion, do you prefer dealing with businesses that show their contact details, or is it not that important anymore? Comment below!
Freelance Content Strategist. Helping brands find a right voice, one story at a time. Passionate about animal onesies, meaningful conversations and well-spoken people
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